Associate Business Analyst

The Associate Business Analyst provides administrative, transactional and program execution support within the Merchandising area. Duties are varied but could include: reviewing invoices, reviewing payments and supplier balances, researching data inconsistencies and handling ad-hoc requests. Ensures deliveries are monitored as to schedule, suitability and completion. Ensures effective planning, mailbox management, company – supplier communication, and internal coordination.This role is based in Austin, TX, with an expectation of being in the Store Support office 5 days a week.

Job Description

o   Takes ownership and plays a lead role in performing billing support duties and responsibilities.

o   Ensures / validates complete and accurate processing of billing files prior to submission.

o   Leverages understanding of program and billing processes to troubleshoot discrepancies and issues with both the Marketing and Promo teams.

o   Provides support to suppliers for questions, invoice discrepancies and investigations,  

o   Troubleshoots issues with Excel files and application anomalies.

o   Runs data audits to ensure accurate data alignment.  Creates and reviews monthly aging files.

o   Contributes to improving applications used by the merchandising team.

o   Maintains positive and productive working relationships with suppliers and business partners.

o   Assists in report generation for recurring and ad hoc reports.

o   Provides backup support for Category Merchants, Marketing Team, and other WFM Team Members.

o   Prepares documentation and reports for cross-functional teams (i.e. Accounting).

o   Recognizes gaps in billing processes and recommends actions to improve.

o   Works with Category Merchant Team Members to ensure data and information are collected, processed and completed on time and as per requirements.

o   Handles higher-level specialist activity.

o   Works closely with Team Members, customers and partners to understand process-related issues and develop effective solutions.

o   Responds to stakeholder inquiries by researching, addressing, and resolving identified issues.  Tracks, logs, and investigates all disputed invoices and tracks any applicable refunds.

o   Researches and provides data for internal and external audits as required.

o   Trains and mentors new Team Members and other analysts.

Skills:

o   Understands billing and related accounting-type administrative support.

o   Strong ability to use standard business software such as Word and Excel.

o   Alteryx experience a plus.

o   Ability to perform business math.

o   Proficient in data presentation including charts and pivot tables.

o   Experience with data analysis tools, including Everclear.

o   Good math, reading, analytical, and deductive / inductive reasoning skills.

o   Ability to effectively present information and respond to questions from merchants, business partners, customers, and the general public.

o   Solid ability to write and proof-read reports, business correspondence, and procedure manuals.

o   Able to build win-win partnerships will all stakeholders and business partners.

o   Models excellent customer service skills.

o   Able to work independently and in a group.

o   Work priorities are set according to pre-determined deadlines.

o   Applies knowledge and experience to organize and complete assignments.

o   Solves problems using well-understood methods and technologies, refers complex or sensitive issues to higher levels.

o   Works on assignments that are semi-routine or moderately complex in nature, recognizing the need for occasional deviation from standard practice.

o   Follows standard data and situational analysis practices and procedures.

o   Evaluates and resolves issues using knowledge of what information to collect and where to find it.

o   Understands the WFM organizational structure, associated hierarchy and approval levels.

o   Understands the types and timing of various departmental deadlines and events.

o   Understands how the specialist role contributes to and facilitates Team Member, team, leader and business success.

Education & Experience:

o   BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and relevant experience.

The wage range for this position is $24.35-$41.39 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire. For additional information, visit our Whole Foods Market Careers site: https://careers.wholefoodsmarket.com/benefits.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.