Ecommerce Specialist

Whole Foods Market is seeking an Ecommerce Specialist in Austin. This role will be responsible for executing e-commerce tasks, processes, and project deliverables across the full suite of Whole Foods Market’s E-Commerce experiences. This will will ensure timely and accurate execution of configurations, data inputs and content updates in support of e-commerce business functions such as catalog, inventory, launch, topography, and site merchandising. This will also support the analysis of customer behavior, business performance and digital metrics to make recommendations for e-commerce process, program and customer experience improvements.This role is based in Austin, Texas, with an expectation of being in the Store Support office five days a week.

Responsibilities:

• Leads e-commerce execution for medium scale programs, processes or projects across one or more Whole Foods Market e-commerce touchpoints.
• Partners with e-commerce, operations, merchandising and other stakeholders to ensure accurate execution across e-commerce properties.
• Analyzes executional and team operational metrics; interprets results and creates recommendations to guide future e-commerce strategy development and program execution.
• Contributes detailed executional and process plans through deliverables such as work back schedules and task lists; owns small-medium scale written documents.
• Supports enhancements to digital experiences by contributing to and documenting business requirements.
• Develops working relationships with internal and external digital product management partners to ensure e-commerce tools work as needed and that updates are communicated to other users
• Proposes, develops and analyzes executional reports for auditing and quality assurance of medium complexity

Skills:

• Understands how eCommerce site merchandising, catalog, item data, and digital products work.
• Demonstrates knowledge and understanding of retail merchandising and store/ecommerce operations, and how these inputs can inform omnichannel eCommerce strategies.
• Some knowledge of UX / Design best practices.
• Some knowledge of software development practices and processes.
• Conceptual understanding of product data, data structures, and data management
• Working knowledge of digital, marketing and business measurement technologies and frameworks such as web analytics software, dashboard platforms, etc.
• Excellent communication skills, including written, verbal, and listening.
• Presents information and responds to questions with guidance, one-on-one, and with internal and external customers.
• Able to communicate technical information effectively to non-technical audiences and stakeholders.
• Tailors communication approach to specific situations and audiences.
• Supports team and cross-functional projects within defined area of responsibility.
• Impacts the quality of own work and that of the team.
• Works as a fully competent Team Member.
• Maintains positive working relationships with cross-functional stakeholders and with third-party vendors and service providers.​
• Understands store and regional goals and objectives.
• Able to identify alignment / misalignment of team project goals with larger organizational strategy, goals, and objectives.
• Ability to keep projects on track financially, creatively, and in accordance with stakeholder objectives and deadlines.
• Understands standard project management methodologies and requirements.
• Generally familiar with WFM organization, business objectives, and drivers of success
• Develops understanding of the WFM product mix, supply base, and retail operations
• Ability to plan, estimate, organize, and monitor projects

Education & Experience:

• BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and relevant experience.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.