Store
Prepared Foods Department Team Trainer (Culinary / Deli) - Full Time
Job Description
Performs primary team member duties and serves as the in-store trainer for all team members in three areas of expertise: Perishables, Non-Perishables, and Customer Service. Guides team members successfully through store training programs. Demonstrates and trains team members in three specific areas: on-boarding, zone specific training and cross-training, and zone huddles. Serves as a role model who displays a positive and professional image, provides legendary customer service, and supports the standards and goals of the 365 Learning & Development Team.
Responsibilities
- Performs all essential duties as described in the team member job description.
- Successfully facilitate and track new member onboarding in partnership with Team Leaders.
- Successfully facilitate and track zone playlist and zone cross-training completion.
- Successfully assist Floor Lead in facilitating and tracking zone huddle meetings.
- Attend and actively participate in monthly Zone Coach calls and additional meetings as needed.
- Provide timely feedback to store leadership on new members to assist with team member Soundcheck.
- Act as a role model for all zone standard operating procedures including (but not limited to) safety, customer service and merchandising.
- Train zone team members on product knowledge, differentiation, sales initiatives, productivity, and zone specifics as assigned by store leadership.
- Identify training gaps and needs within the zone and reports it to store leadership and 365 CRAVE Learning & Development. Constant communication and feedback with 365 CRAVE Learning & Development and their store leadership.
- Constant communication and feedback with 365 CRAVE Learning & Development and their store leadership.
- Perform other duties as assigned.
Knowledge, Skills and Abilities
- At least 1 year of retail experience or equivalent
- Ability to work well within a team
- Strong written and verbal communication skills, ability to clearly deliver key messages
- General computer operation of software applications (MS Office Suite)
- Data entry and attention to detail (usually within Cornerstone)
- Comfortable and skilled in speaking with small and large groups
- Must have a passion for natural foods and the mission of Whole Foods Market 365
- Must be self-motivated, driven, and solution-oriented
- Ability to work a flexible schedule to meet the needs of the zone and store team members
- Desire to learn all aspects of a Whole Foods Market 365.
- Desire to move into store leadership.