Senior Engagement Manager

Whole Foods Market and Amazon Fresh are part of Worldwide Grocery Stores (WWGS), delivering high-quality food and innovative shopping experiences across brands and channels. Our integrated marketing operations team supports both brands in scaling strategic marketing programs and fostering impactful stakeholder partnerships.We are seeking a Senior Engagement Manager to lead both client engagement and end-to-end project delivery for integrated, multi-channel marketing initiatives supporting Amazon Fresh grocery. This dual role combines strategic client partnership with hands-on project ownership—ensuring that marketing efforts are aligned to business objectives, scoped effectively, executed on time, and delivered with excellence. As a key liaison between internal teams and brand stakeholders across Amazon Fresh and Whole Foods Market, the ideal candidate will be a relationship-focused leader who can also dive into the details—developing timelines, managing cross-functional workflows, tracking milestones, and driving programs from kickoff through completion. This role requires a blend of client services expertise, operational rigor, strategic thinking, and a proactive approach to project management. The ideal candidate is an organized, solutions-oriented professional who thrives in a fast-paced, highly collaborative environment.This position is based in Austin, TX, with an expectation of being in the Austin Store Support office five days a week.

Responsibilities:

• Serve as the primary point of contact for senior stakeholders across Whole Foods Market and Amazon Fresh, fostering strong, consultative relationships that enable long-term partnership and program success
• Own and manage marketing projects from initiation through completion, including scoping, scheduling, resourcing, delivery, and post-project review
• Develop and maintain detailed project timelines, ensuring all milestones are clearly defined, communicated, and met
• Align stakeholders on project objectives, deliverables, scope, and success metrics
• Monitor and manage project scope and budgets, proactively identifying and mitigating risks, barriers, or changes in requirements
• Drive collaboration across Fresh Brand, Whole Foods Market Creative, program, and channel teams to ensure smooth execution and timely delivery
• Track and report on project health, status updates, and team alignment across multiple workstreams
• Facilitate stakeholder feedback cycles with attention to version control and quality assurance
• Ensure alignment between marketing strategy and execution by maintaining close relationships with cross-functional partners
• Identify opportunities to streamline processes, enhance team efficiency, and strengthen communication channels
• Mentor junior team members on both engagement strategy and project execution best practices
• Act as the voice of the client internally, ensuring marketing work delivers on expectations and adds value

Qualifications:

• Bachelor's degree or equivalent experience in business, marketing, communications, or a related field
• 6+ years of experience in account service, engagement management, or integrated project management within a creative agency, in-house marketing team, or similar environment
• Proven success managing strategic stakeholder relationships and leading marketing initiatives from concept through delivery
• Strong project management skills including timeline creation, cross-functional coordination, and milestone tracking
• Demonstrated ability to manage multiple concurrent projects with varying complexity and visibility
• Experience overseeing creative, digital, or omnichannel marketing deliverables
• Excellent organizational, communication, and presentation skills
• Proactive, resourceful, and calm under pressure with a high attention to detail
• Experience managing budgets and understanding how to balance scope, resources, and timelines
• Aligned to Whole Foods Market’s Higher Purpose/Mission, Core Values, and Leadership Principles

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.